Application Support Maintenance
WE provide application maintenance and support at varying levels to meet your exact needs. We manage applications built using a wide variety of technologies. Our services include proactive monitoring, root-cause analysis, preventative maintenance, service continuity and continuous improvement in the stability and availability of applications.
Business Benefits
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Improve application stability
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Migrate and evolve applications more easily
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Better allocate resources toward business-critical needs
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Increase customer satisfaction
Our Services
Support: Level 1
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Service Desk support
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Logging tickets with the right severity level and managing ticket lifecycle
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Incident response
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Incident resolution
Support: Level 2
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Production support for applications
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Break-fix support and deployment
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Ensure 100% compliance to SLAs for incident response and incident resolution
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Guaranteed incident resolution for all production issues
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Update tickets and escalate to next level as required
Support: Level 3
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Bug analysis, fixes and deployment support
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Minor enhancements and deployment support
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Preventative maintenance, fixes and deployment support
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Provide full support to Level 2 team for all-hands-on-deck production issues
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Update tickets and escalate to next level as required
Maintenance: Level 4
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Major enhancements and deployment support
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System stability improvement through root cause analysis (RCA), fixes and deployment support
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Provide full support to Level 2 team for all-hands-on-deck production issues
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Update tickets