Application Support Maintenance

 

WE provide application maintenance and support at varying levels to meet your exact needs. We manage applications built using a wide variety of technologies. Our services include proactive monitoring, root-cause analysis, preventative maintenance, service continuity and continuous improvement in the stability and availability of applications.

Business Benefits

• Improve application stability

• Migrate and evolve applications more easily

• Better allocate resources toward business-critical needs

• Increase customer satisfaction

Our Services

Support: Level 1

• Service Desk support

• Logging tickets with the right severity level and managing ticket lifecycle

• Incident response

• Incident resolution

Support: Level 2

• Production support for applications

• Break-fix support and deployment

• Ensure 100% compliance to SLAs for incident response and incident resolution

• Guaranteed incident resolution for all production issues

• Update tickets and escalate to next level as required

Support: Level 3

• Bug analysis, fixes and deployment support

• Minor enhancements and deployment support

• Preventative maintenance, fixes and deployment support

• Provide full support to Level 2 team for all-hands-on-deck production issues

• Update tickets and escalate to next level as required

Maintenance: Level 4

• Major enhancements and deployment support

• System stability improvement through root cause analysis (RCA), fixes and deployment support

• Provide full support to Level 2 team for all-hands-on-deck production issues

• Update tickets