Application Support Maintenance

 

WE provide application maintenance and support at varying levels to meet your exact needs. We manage applications built using a wide variety of technologies. Our services include proactive monitoring, root-cause analysis, preventative maintenance, service continuity and continuous improvement in the stability and availability of applications.

Business Benefits

  • Improve application stability

  • Migrate and evolve applications more easily

  • Better allocate resources toward business-critical needs

  • Increase customer satisfaction

Our Services

Support: Level 1

  • Service Desk support

  • Logging tickets with the right severity level and managing ticket lifecycle

  • Incident response

  • Incident resolution

Support: Level 2

  • Production support for applications

  • Break-fix support and deployment

  • Ensure 100% compliance to SLAs for incident response and incident resolution

  • Guaranteed incident resolution for all production issues

  • Update tickets and escalate to next level as required

Support: Level 3

  • Bug analysis, fixes and deployment support

  • Minor enhancements and deployment support

  • Preventative maintenance, fixes and deployment support

  • Provide full support to Level 2 team for all-hands-on-deck production issues

  • Update tickets and escalate to next level as required

Maintenance: Level 4

  • Major enhancements and deployment support

  • System stability improvement through root cause analysis (RCA), fixes and deployment support

  • Provide full support to Level 2 team for all-hands-on-deck production issues

  • Update tickets